Acceptable use policy

1. Who this applies to

This policy applies to everyone using GoSmoko, including everyone on your crew who signs in under your business. As the account holder you are responsible for what your team does with it.

It sits alongside the Terms of Service. Breaking this policy is breaking those terms.

2. Sending email, texts and links

GoSmoko sends quotes, invoices, reminders, booking texts and payment links from your business. Our sending reputation is shared across every GoSmoko customer, so one business sending unwanted messages makes every other business's invoices land in spam.

Your business is the sender of every message GoSmoko sends for you, under the Unsolicited Electronic Messages Act 2007 in New Zealand and the Spam Act 2003 in Australia. Those laws require consent, clear identification of who the message is from, and a working way to opt out of commercial messages.

• Only message people who asked you to quote, booked you, or who you are actually invoicing. A quote to someone who never contacted you is spam, whatever it says on it.
• Do not use GoSmoko for marketing campaigns, newsletters, promotions or bulk sends of any kind. It is not built for that and using it that way will get your sending suspended.
• Respect opt-outs. When a customer replies STOP to a text, GoSmoko stops texting that number automatically; do not try to get around it. If a customer asks you not to email them, stop.
• Do not send on behalf of another business, or resell your account's sending to anyone else.
• Keep your business name and reply details accurate. Recipients must be able to tell who the message is from and reach a real person.

3. Your customers' information

• Only store details you have a genuine reason to hold for the job. GoSmoko is not the place for a customer's medical history, their bank login, or a photo of their passport.
• Do not upload payment card numbers, in a note, a photo, or anywhere else. Card payments go through Stripe, which is built to hold them and certified to do so.
• Photos should be of the work. Do not photograph people without their agreement, or anything inside a house that is not relevant to the job.
• If a customer asks you to delete their details, delete them. You are the one with the relationship and the obligation under the Privacy Act.

4. Access and security

• One sign-in per person. Do not share a password with your crew. Add them as users instead, so you can see who logged what and remove them when they leave.
• Do not attempt to access another business's data, probe for weaknesses, or work around rate limits. If you find a way to, tell us at security@gosmoko.com and we will thank you for it.
• Do not scrape the app or drive the web interface with automated scripts. For programmatic access, use our API or the Connect Claude connector, within their limits.
• Do not upload anything containing malware, or use GoSmoko to store or distribute files unrelated to your trade business.

5. AI features

• Check what an AI feature proposes before you accept it or send it to a customer. You are responsible for what goes out under your name.
• Do not use AI features to produce misleading quotes or invoices, to harass anyone, or to try to make them reveal another business's information or ignore their limits.
• Do not feed them information you have no right to use, such as a customer's health details or someone else's confidential documents.

6. Illegal and harmful use

GoSmoko may not be used for anything unlawful under New Zealand or Australian law, or to invoice for goods or services that are illegal where the work is being done. That includes using invoices or quotes to disguise the nature of a transaction.

7. What happens if this policy is broken

In most cases we will email you first and explain what we are seeing, because most breaches are a misunderstanding rather than bad intent. Where something is causing active harm (a live spam run, an attempt on another business's data), we will suspend the relevant feature or the account immediately and explain afterwards.

Serious or repeated breaches end in termination under the Terms of Service. Where we are legally required to, we will report the matter to the appropriate authority.

8. Telling us about a problem

If you believe someone is using GoSmoko in breach of this policy, email hello@gosmoko.com with as much detail as you can. Security issues specifically go to security@gosmoko.com and are confirmed within two business days.